Delete Account & Data

You can request permanent account deletion directly in the U90 app. You do not need to contact support first.

1. Open U90 and sign in.
2. Open your Profile by tapping your avatar in the top-right corner.
3. Scroll to the bottom of the page and select Delete account.
4. Review what will be deleted and confirm deletion.

U90 may require a recent sign-in or another reasonable authentication step to protect the account from unauthorized deletion. We will not require unnecessary phone calls, purchases or support approval.

After a valid request, access to the account is disabled and deletion begins. U90 will delete or de-identify the account and data associated with it, including:

• profile and account data;
• plans, goals, check-ins, measurements and progress history;
• private progress photos and AI feature inputs associated with the account;
• coach conversations, your community profile, follows and Transformation Match connections; and
• Apple Health and Health Connect data previously imported into U90.

Posts, comments and messages you shared with other people stay where they were read, so conversations remain intact for the other members. They are no longer linked to you: your name, photo and profile are removed, and they appear as written by a deleted member. If you want any of them gone entirely, delete them in the app before deleting your account.

Deletion from active systems is normally completed within 30 days. Residual encrypted backup copies may remain inaccessible until rotating backups expire, normally within an additional 90 days.

U90 may retain only information reasonably necessary to comply with law, complete financial records, prevent fraud, resolve disputes, enforce rights or document consent. Examples include App Store transaction identifiers, tax or accounting records, security records and records of a safety report.

Information retained for these purposes is isolated from ordinary product use, access-restricted and deleted when the applicable obligation or limitation period ends. De-identified information that can no longer reasonably identify you may also be retained.

See the Privacy Policy retention table for the applicable periods.

To avoid future Apple charges, cancel the subscription separately in your Apple Account:

1. Open iPhone Settings.
2. Tap your name.
3. Tap Subscriptions.
4. Select U90 and tap Cancel Subscription, if available.

Apple manages App Store payments and refund requests. Cancellation usually takes effect at the end of the current paid period.

If you cannot sign in or no longer have access to a compatible device, email info@u90.ai from the address associated with your account. Include the subject “Account deletion request.”

For security, we may ask for limited information needed to locate the account and verify that you are authorized to delete it. Do not email passwords, full payment-card details, medical records or identity documents unless our privacy team specifically provides a secure method and explains why verification is necessary.

For help with deletion, contact info@u90.ai or visit U90 Support. Privacy requests are handled without discrimination and without affecting rights available under local law.